Terms of Service
Introduction
This purchase is governed by the standard terms and conditions set out below for the purchase of goods by consumers via the Internet. A consumer purchase is understood to mean the sale of goods to a consumer who is not acting primarily in the course of their business, and the seller is acting in the course of their business by selling goods via the Internet.
Consumer purchases via the Internet are governed primarily by the Contract Act, the Consumer Goods Purchase Act, the Marketing Act, the Right of Withdrawal Act, and the Electronic Commerce Act, which grant consumers inalienable rights. The terms of the contract cannot be interpreted as a limitation of statutory rights, but set out the most important rights and obligations of the parties in the transaction. The seller may offer the buyer better terms than those set out in these terms and conditions.
1. Contract
The contract between the buyer and the seller consists of the information provided by the seller about the purchase in the order in the online store (including information about the type, quantity, quality, other characteristics, price, and delivery conditions of the goods), any direct correspondence between the parties (e.g., via email), and these terms and conditions.
In the event of a conflict between the information provided by the seller about the purchase in the order form of the online store, direct correspondence between the parties, and the terms and conditions of sale, the direct correspondence between the parties and the information provided in the order form shall take precedence over the terms and conditions of sale, unless this is contrary to binding legal regulations.
2. Parties
Seller Company name: Artbook Garden AS
Contact address: Grooseveien 272, 4879 Grimstad
Email: info@artbook.garden
Phone number: 92912974
Organization number: 928971880
The buyer is the person who places the order.
3. Information provided by Artbook Garden AS
Artbook Garden AS strives to reproduce images and photographs from the original books as accurately as possible, but please note that colors may vary slightly on individual screens. In some cases, especially with original hand-printed graphics, individual prints may also vary in color. The customer is informed of this fact in advance in the description of each item.
We reserve the right to printing errors and sold-out items. In the event of a sold-out item, the buyer will be informed of this fact, along with information about what we can offer instead.
All items sold are original prints signed by the author.
4. Prices
All prices are quoted in NOK (Norwegian kroner). Works of art are exempt from VAT. If a product is subject to VAT, the price includes VAT.
The sale of works of art over NOK 2,000 is subject to a mandatory 5% art tax. More information about art tax. The shopping cart will show the total purchase price including all costs associated with the purchase.
Additional costs for import and customs duties vary from country to country and are paid by the buyer.
5. Conclusion of the contract
The contract is valid for both parties once the seller gets the buyer's order.
However, a party isn't bound by the contract if there's a written or typographical error in the seller's offer, in the order in the online store, or in the buyer's order, and the other party noticed or should have noticed the error.
6. Confirmation of the order
Upon receipt of the buyer's order, the seller is obliged to confirm the order without undue delay by sending an order confirmation to the buyer.
The buyer is advised to check that the order confirmation corresponds to the order in terms of quantity, type of goods, price, etc. In the event of a discrepancy between the order and the order confirmation, the buyer should contact the seller as soon as possible.
All orders are processed continuously and shipped as soon as possible, within 3 working days at the latest. If we are unable to meet this deadline, the customer will be contacted and the order will be canceled free of charge.
All prints are sold without frames, unless otherwise agreed. Prints are sent by post. Prints can also be picked up in person at the company's address.
Consumer purchases are governed, among other things, by the Consumer Purchases Act, the Right of Withdrawal Act, and the Electronic Commerce Act.
7. Payment
Payment is made using the selected payment solution at checkout. The payment method is provided by Squarespace, and we offer card payment and invoice. Card payments are made after the order has been placed.
7.1 Invoice
If you choose to pay by invoice, the payment is due within 14 days. The invoice will be sent to the email address you provided in your order. The items will be shipped once the payment has been received in our company account.
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7.2 Questions regarding invoices
If you have any questions regarding invoicing or the information on the invoice itself, please contact us by email at info@artbook.garden or by phone at 92 91 29 74, Monday–Friday from 9:30 a.m. to 4:00 p.m.
8. Shipping
A shipping fee of NOK 160 will be added to all orders, except for gift voucher orders.
8.1 Delivery
Prints and books are delivered by standard mail. Prints and books can also be picked up in person at our office.
8.2 Order processing
All orders are processed continuously during the gallery's opening hours and shipped as soon as possible, no later than 3 business days. If Artbook Garden AS is unable to meet this deadline, the customer will be contacted so that they can cancel the order free of charge.
8.3 Damage and right to complain
Upon receipt of the book or print, you should check that the delivery corresponds to the description, that there has been no damage during transport, and that there are no other defects or deficiencies. In the event of damage or destruction of the print, please contact us at info@artbook.garden, where we will inform you of the further procedure. Under Norwegian law, you have a two-year right to complain.
9. Right to withdraw from the contract
The right to withdraw from the contract means that the buyer can return the goods to Artbook Garden AS without giving any reason, even if they are not defective. The buyer may also withdraw from the purchase before the goods are delivered.
When purchasing online, the withdrawal period is 14 days. In order to exercise the right of withdrawal, the print must be returned in the same condition as the buyer received it. Any costs associated with returning the goods are the responsibility of the buyer.
If you exercise your right to withdraw from the contract, we will refund the full amount for the goods as soon as possible, no later than 30 days from the date we received the goods.
10. Rights in case of defects and errors
If the print has defects or errors, the buyer may, depending on the circumstances, request repair of the defect, delivery of a new shipment, replacement, or withdrawal from the purchase.
11. Personal data
By placing an order, you consent to Artbook Garden AS storing and using the necessary part of your personal data. We do this in order to fulfill our obligations to you. We also document all communication we have with you via email so that we can provide you with the services you expect from us. Personal data is processed internally only and will not be passed on to third parties.
12. Cookies
A cookie is a text file that is sent from a website to your computer, where it is stored either in memory (session cookies) or as a text file (text cookies). Cookies are used to store login information or the contents of your shopping cart when you browse different websites. If your browser is set to not accept cookies, you will not be able to place any orders on our website. You can easily change this setting in your browser settings. Please note that we do not use cookies to store personal information about you.
13. Exceptional circumstances (force majeure)
Special circumstances beyond human control, such as war, large-scale labor disputes, blockades, fires, environmental disasters, serious infections, which prevent the parties from fulfilling their obligations, may release one party from its obligations.
Such an exception applies provided that the operation cannot be carried out under these conditions. The other party must be informed immediately of the circumstances that led to the application of this provision.
14. Change of contract
After the customer has made a purchase, we are not entitled to change the terms and conditions of that purchase, unless otherwise agreed.
15. Complaints
In case of complaints, please contact us at info@artbook.garden.
16. Disputes and legal provisions
All purchases made under these terms and conditions are governed by Norwegian law. Disputes relating to purchases under these terms and conditions shall be settled exclusively by a Norwegian court.